Effective Date: November 2025
At Ceylon Wild, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or stay with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Full name, email address, phone number, postal address, passport details (when required), payment information.
- Booking Details: Dates of stay, room preferences, special requests.
- Usage Data: Pages visited on our website, browser type, IP address, device information, and cookies.
- Communication: Any inquiries, emails, or feedback you share with us.
2. How We Use Your Information
We use your information to:
- Process and confirm reservations
- Provide personalized guest services
- Send booking confirmations and updates
- Respond to inquiries and support requests
- Improve our website and services
- Comply with legal requirements
3. Sharing Your Information
We may share your information with:
- Trusted third-party service providers (e.g., payment gateways, email providers)
- Government authorities when required by law
- Our internal team strictly on a need-to-know basis
We do not sell, rent, or trade your personal information to third parties.
4. Cookies and Tracking
We use cookies and similar technologies to:
- Enhance your browsing experience
- Understand user behavior and preferences
- Collect website analytics
You can control cookies through your browser settings.
5. Data Security
We implement appropriate security measures to protect your data from unauthorized access, misuse, or disclosure. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Withdraw your consent at any time
- Request information about how your data is processed
To exercise these rights, please contact us at sales@ceylonwildsafaris.com.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.
8. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with a revised effective date.
9. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact:
Ceylon Wild
📧 sales@ceylonwildsafaris.com
📞 +94 76 919 2021